With the belief of "Quality Products for Assurance, Excellent Service with Customers First", DCH Food Mart puts great effort in providing quality products and service to customers.

Establishing in 1992, DCH Food Mart was one of the retail arms of Dah Chong Hong Holdings Limited providing various high quality frozen seafood, meat, poultry, dried seafood and basic groceries sourced globally. Nowadays, DCH Food Mart operates 58 stores and has become the market leader in the frozen food specialty chain stores in Hong Kong.

Since 2007, DCH Food Mart has opened 12 branches of DCH Food Mart Deluxe, positioned at premium specialty store. With a theme of East-meets-West concept, DCH Food Mart Deluxe adopts modern and spacious interior design to create an elegant and trendy shopping environment, providing a full range of world-wide gourmet food like frozen seafood, superior chilled meat, delicate Foie Gras, premium dried seafood, finest wine from France, fresh fruits and vegetables from Japan, etc..

DCH Food Mart always emphasizes the safety and quality of food products. All imported frozen food undergo strict control and approval procedures, from sourcing, processing, delivery to sales at stores. The DCH Food Processing Centre, located in Kwai Chung, has obtained the HACCP certification which signifies a worldwide recognition of its high standard of quality control and safety management. Since March 2006, DCH Food Mart took the lead in the food retail industry to implement the "30-Day Shopping Guarantee" service to further strengthen customers´ confidence.

To improve customer service continuously, DCH Food Mart regularly provides training courses of product knowledge and customer service for front-line staff with assessment. Besides, DCH Food Mart has participated in the Mystery Shoppers Scheme organized by Hong Kong Retail Management Association to monitor the service performance level. The "DCH Food Mart Membership Club" and "Epicure Membership Club", setting up in 1998 and 2007 respectively, offer privileged benefits and activities to members.

The effort of DCH Food Mart have attributed to the obtainment of several service awards in recent years, including the "Quality Tourism Service Certification" for nine consecutive years since 2001 and the "No Fakes Pledge" merchant accredited by the Hong Kong Retail Management Association from 2005-2009. In 2006, DCH Food Mart was awarded the "Hong Kong Top Service Brand" which recognized its excellent customer service in the market. By July 2009, 12 stores of DCH Food Mart Deluxe have acquired the HKQAA-5S Certification which signifies the quality management of DCH Food Mart Deluxe stores. The Caring Company logo 2008/09, granted by Hong Kong Council of Social Services, also recognizes DCH Food Mart´s effort in demonstrating good corporate citizenship.